State Farm® Insurance Agent Polo Garcia

"I had the pleasure of working with Julieta Cervantes. I had no idea of auto insurance or what it was but Julieta took her time to walk me step by step and educating on the importance of auto insurance. She is a pleasure to work with. Thank you Julieta for helping me insure my first car ever, I will definitely keep coming back for years to come."

"I recently had the pleasure talking to Mr Garcia, and I have to say that he is absolutely amazing at his job. From the moment I called in, he was polite, friendly, and extremely knowledgeable about all things auto insurance. What really impressed me about Mr Garcia was his ability to listen to my needs and tailor a policy that was perfect for me."

"Will is very helpful. I stared with my auto policy. But then he asked how else he could help me when I mentioned life insurance. I got a policy for myself and my younger two sons. He was very knowledgeable and passionate about making sure those young men had a policy that they can carry with them later in life. Would highly recommend Will Cross with Polo Garcia State Farm agency to everyone I know!"

"My insurance policies are about to come to term and decided to contact this agency, I had the pleasure of talking to Luis on Monday about my vehicle and home insurance needs, he was polite, professional and provided me with several options that fit what I was looking for. I'm extremely satisfied with the customer service experience I received and highly recommend this insurance agent. Will definitely transfer my policies to State Farm!"

"(Translated by Google) Thank you Luis Lorda for your services!!! Very friendly and professional. He knew how to clarify all my doubts regarding a policy according to my needs. Highly recommended!!! (Original) Gracias Luis Lorda por tus servicios!!! Muy amable y profesional. Supo aclarar todas mis dudas en cuanto a una póliza acorde a mis necesidades. Altamente recomendado!!!"

"Wanted to share my experience with my agent WILL! He went above and beyond to get what I needed pushed thru, he was also very patient and knowledgeable with the questions I asked him . Me and my family have been using Mr. Polos agency for years and definitely recommend. Will refer all my family and friends looking for competitive pricing in any type of insurance ! Again Will, thank you for your support . You are the best !"

"Just finished changing car insurance coverage, dropping that annoying mascot for GEICO in favor of a policy from the Polo Garcia State Farm agency in Sugarland. I was helped by a fantastic sales agent, Will. Not only is he friendly, courteous, and of course highly knowledgeable about his product, we got the job done quickly and efficiently. Not only am I saving a lot of money now by "bundling" with a policy on my townhouse I have with State Farm,, Will pointed out several other available features that'll also put some extra jingles in my pocket. So, for those looking for good insurance coverage and excellent service in the process, give Will and The Garcia Agency a call. Pronto!!!"

"Met Lena today at the park while exercising. Lovely woman. She spoke to me about the importance of healthcare and life insurance. She almost convinced me to leave USAA with her professionalism and passion, but since I’m vested because my family is military I wanted to show support. It’s hard to find exceptional customer service and she has it."

"They kept giving me the runaround instead of providing the service I paid for. Shortly after I signed up with State Farm, I received a letter that my insurance was cancelled for failure to provide my spouse’s information, which they never requested. I called Mr. Garcia’s office and was assured that my insurance wasn’t cancelled. The next month, I logged in to pay my bill and there was no information there. I called the main State Farm customer service phone number and was told my policy had been cancelled. I contacted Mr. Garcia’s office and was told that my policy wasn’t cancelled, that their underwriter had a backlog, and my documents would be online in two weeks. I waited for two weeks, and they weren’t there. Reached out to the office again and was told to wait another two weeks. I checked again and they still weren’t there. I ended up switching to another insurance carrier because I didn’t know if they were telling the truth about me being covered or not. When I contacted Mr. Garcia’s office to let them know that I was canceling my insurance, they said that my policy information had been online and mailed the policy documents the following week. The whole experience seemed childish and unprofessional."

"If I could give more than 5 stars I would! I had the best experience that I have ever had with an insurance company. Most of the time people are not caring about your situation and they just want to offer the highest plan possible but in this case I felt that Will took every aspect of what I was looking for in coverage as well as taking my financial situation into account. He was compassionate about helping me and I truly appreciated that! Not to mention I will be saving money every month compared to what I am paying now! I will be referring anyone I know to him!"

"The rep here calls me soliciting to get my car information to run a quote. I usually don’t give info out to people calling me but decide to this time. I give the guy all my information and he says a quote will be sent to me the same day. I wait 48 hours and still did not get a quote. I called back after two days and the guy says “oh sorry, I’ll send it today”. I wait again over a week and still do not get a quote. I called back after a whole week and the same rep says “oh, I can’t do it because you have home owners insurance with another agent and the system won’t let me do it”. So I understood that as “you’re no good to me since I can’t sell you anything, therefore I will just not call you back and just keep you waiting”. Will never ever use this agency. A lot of more professional agents with better management out there."

"Total disappointment! I purchased insurance from them in installments. After a week later, they chanced the price without letting me know! The response was that "quotes are never a final price it’s considered an estimate so prices may vary" What a weird thing? I already signed the paperwork! I will complaint in legal ways because I am an international driver here. My question is here: What would have been happening if I had bought cash? How would have they changed the prices in that case?"